The Glacier Trust Privacy Policy

We are committed to protecting your privacy and we comply with the data protection laws applicable to the UK including the 2018 General Data Protection Regulations. This privacy statement outlines how your personal information is treated and forms part of our terms and conditions.

Principles

We believe in using our public platforms to inform and inspire people to enable climate change adaptation. Our mission is a shared one and we encourage our supporters to tell our story to help it spread. Our privacy policy explains how we use and protect and hold any personal information about you by applying this principle.

Who we are

The Glacier Trust (TGT) is a UK registered (number 1124955). We work with NGO partners in Nepal to enable climate change adaptation projects and education.

What information do we collect about you?

We collect information about you when you make a donation, or sign up to our e-newsletter or postal newsletter. This can consist of information such as your name, email address, postal address, telephone or mobile number, bank account details and whether you are a taxpayer.

We also collect information when you choose to complete supporter surveys, provide feedback, sign up to an event, including fundraising for us.

TGT is committed to keeping personal information secure and has robust procedures in place to do this.
We will not sell or rent information to third parties or share information with third parties for marketing purposes. TGT will never share or give access to personal information to any third party for any purpose, including direct marketing, without consent, unless properly requested by police or tax authorities. In such a case we will inform the individual immediately about what has been disclosed.

How we will use the information about you?

TGT has a valid lawful basis in order to process personal data. This is, we have a legitimate interest in holding data and can show that data processing is necessary in relation to this, and that we balance data gathering and storage against an individual’s interests and rights.

We collect information about you to correctly process your donation, help us raise funds, send you information that you may choose to share, and support you if you choose to fundraise or advocate for us for our mission.

We may use other companies to provide services on our behalf, including packaging, mailing and delivering, sending postal mail and emails and analysing data. We will only provide those companies the information they need to deliver the service and they are prohibited from using that information for any other purpose.

We seek feedback and data to understand why people support us, what we can do to attract more people like you, and how we can inspire and help you spread our story.

We may need to contact you for administration purposes such as your tax status, or to help complete a transaction.
The TGT website collects non-personal information such as IP addresses (the location of computers on the internet), pages accessed, and files downloaded. This process helps TGT to determine how many individuals use the website, how many people visit on a regular basis, and which pages are most and least popular. This information does not reveal anything about who users are; its purpose is to monitor and improve the service provided. The website uses Squarespace Analytics for these purposes.

Will you be contacted for marketing purposes?

TGT will contact you for the marketing purpose of communicating our mission and how you can help where you have opted in by email. We will also contact you for the marketing purpose of communicating our mission and how you can help by post. We have carried out a Legitimate Interest Assessment to ensure that this is done in a way that can be considered to fairly balance your privacy interests with the legitimate interests of TGT.

We may also contact you if there is reasonable expectation on your part for us to do so, for example to thank you, and you have not opted out of being contacted. You can always request to opt out of further communications at any time.

Access to your information and correcting it

Accuracy of your information is important to us. You may ask us to correct or remove any information you think is inaccurate.

You can opt out of emails we send anytime by clicking unsubscribe. When we contact you by post you will be given the option to opt out of future mailings.

If you would like to change how we communicate with you, or update information about you or receive a copy of the information we hold about you please contact us.

Cookies

Cookies are pieces of information we collect from your computer or mobile device

We use cookies, which are small text files that are downloaded onto your PC. The next time you visit that site, your PC checks to see if it has a cookie that is relevant (that is, one containing the site name) and sends the information contained in that cookie back to the site. They are useful as they allow a website to recognise a user’s device or browser and whether you have visited the site before.

We use cookies to identify which parts of our website people are visiting. Information supplied in cookies also helps us measure our online marketing to attract more support for our mission.

This information does not reveal anything about who users are; its purpose is to monitor and improve the service provided.

Other websites

The TGT website contains links to other websites and these will have their own policies which may change so we can’t accept responsibility or liability of the privacy practice of such websites.

Changes

Updates to our privacy policy will be made on this web page. This privacy policy was last updated on 23rd April 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.